Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We ship orders with a total of $1,500 or less within one business day. For your safety, orders of $1,500 or more may be delayed for up to 2 business days in order to properly confirm the purchase with the credit card holder. We offer free shipping on all orders and ship via US Postal Service Registered Mail. If you require a different shipping method, do not hesitate to contact us at websales@austinwatchandjewelry.com.
- Privacy & Security
- Please see our privacy policy located here.
- Returns & Replacements
- Customer satisfaction is very important at Austin Watch and Jewelry. If your item is not as pictured and as described, you may exchange it or return it for a full refund within three business days from the date you received your watch.
- Ordering
- All orders are manually processed in order to protect you and ourselves from fraud. Once your order is placed you will receive an order confirmation from our site and a follow up e-mail or phone call from our Web Sales team.
- Payment, Pricing & Promotions
- Austin Watch and Jewelry is an authorized dealer for the following brands: Gucci, Mido, Hamilton, Luminox, Technomarine, Seiko, ESQ by Movado, and Mondaine. Our pricing reflects that of an authorized dealer who can service your watch for as long as you own it. Do not be fooled by online retailers with extremely low pricing for items you find on our site. When you purchase from Austin Watch and Jewelry you're not only buying a fine watch, you're buying our unparalleled service and experience.
- Viewing Orders
- You can view the status of all your orders by login into the "My Account" page located here.
- Updating Account Information
- You can manage your account information at any time by logging into the "My Account" page located here.
